Table of Contents

 

Predictions

In This Study

Situation Overview

The Hourglass Economy
Customer-Centric Retailing
IT Spending
Table: Worldwide Retail Industry External IT Spending by Select Segment, 2011 and 2012 ($M)
Table: Worldwide Retail Industry External IT Spending by Technology, 2011 and 2012 ($M)
Table: Worldwide Retail Industry External IT Spending by Region, 2011 and 2012 ($M)

Future Outlook

1. Consumers, Not Products or Channels, Will Create the Basis for Growth Strategies
2. The Omnichannel Consumer Will Direct a New Retail IT Model for the Industry — Omnichannel Orchestration and Optimization
Figure: The O3 Platform
3. Retailers Will Race to Innovate and Will Operate More Efficiently as a Result
4. Retailers Will Synchronize the Supply Chain with the Clock Speed of Their Customers
5. Retailers Will Create Great Brand Experiences by Enabling Engaged Employee Experiences
6. Planning Paradigms Will Begin to Evolve to Support Genuine Customer Brand Engagement Strategies
Figure: The Evolution of Merchandise Strategies
7. Continuous Assortment Planning Orchestrated for Space Will Become the Planning Hub
Table: Assortment Planning Constraints
8. The Store Will Evolve — Welcome to the Omnichannel Store
9. Customer Experience Improvements to Boost Online Conversion Will Go Beyond the Web Store
10. eCommerce Delivery Models Will Fragment

Essential Guidance

Invest in the "Four Forces" of Productivity
Figure: Retail Initiatives from the Four Forces of Productivity
Create a Vision and Investment Road Map for an O3 Platform
Don't Forget the Importance of Being Genuine

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Related Research
Synopsis

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