Analyst Profile
Leslie Hand
Research Director
As Research Director for IDC Retail Insights, Leslie Hand provides fact-based research and analysis for IDC Retail Insights Supply Chain, Merchandising and Demand Management service. She also provides thought leadership on Sustainability, IT for Green and RFID.
In her 25+ years in retail information technology she has guided strategy, development and implementation efforts in supply chain, demand planning, merchandising, point-of-sale (POS), integration and retail back-office applications in a variety of retail segments including grocery, drug store, and specialty. She leverages this experience to provide relevant advice to retailers and technologists on technology, technology strategy, and business processes.
Ms. Hand regularly contributes to the Retail PLM and Sourcing blog in the IDC Retail Insights Community (http://idc-insights-community.com/retail). Her Twitter handle is lesliehand.
Ms. Hand has a wealth of experience in small and large retailers, ranging from managing store systems and IT operations in the mid-1980's for a drugstore and specialty retailer, to heading IT for a new division of a tier 2 retailer in the 1990's, leading in the selection, implementation and support of the full range of store and central technologies, and culminating in a Global IT strategy role for a top global grocer.
Immediately prior to joining IDC Retail Insights, Ms. Hand was the Director of Global RFID Strategy and the Solutions Center for Ahold. In this position, she was responsible for defining and communicating the long-term Global RFID (EPC) vision and strategy, developing proof of concepts collaboratively with cross-functional business teams, actively engaging in EPC standards development (EPCGlobal) and managing Global Data Synchronization (GDS) supplier on boarding and adoption. In addition, she was also a key contributor to SOA integration initiatives and the standardization of the application portfolio among the regional operating companies.
Ms. Hand is a frequent speaker at industry and technology vendor events and is regularly quoted in the business, technology, and trade press. She holds a bachelors degree from the University of Pennsylvania.
Download Leslie Hand's Bio in pdf format.
Research Authored by Leslie Hand
IDC Maturity Model: Enterprise Mobility — A Guide for Success
Leslie Hand,
Marcus Torchia,
Lynne A. Dunbrack,
Ruthbea Yesner Clarke,
Stephen D. Drake,
David Potterton,
Sheila Brennan,
Al Hilwa,
Melinda-Carol Ballou
May 2013 - Doc # 240968 Industry Development and Models
This IDC study presents IDC's Mobility Maturity Model, which provides a framework of stages (ad hoc, opportunistic, repeatable, managed, and optimized), critical measures (intent, technology, people, and processes), outcomes, and actions re...
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Pivot Table: Worldwide Retail IT Spending Guide, Version 2, 2011–2016
Leslie Hand,
Robert Parker,
Nina Bonagura,
Ivano Ortis,
Giuliana Folco,
Gary Koch,
Christopher Holmes,
Roman Maceska,
Craig Simpson,
Alejandro Florean,
Chin Boon Lim,
Ricardo Villate,
Roberto Gutierrez
Apr 2013 - Doc # GRI240787 Pivot Table
This IDC Retail Insights Pivot Table presents our best estimates and forecasts for the worldwide retail IT opportunity. This Pivot Table provides IT spending forecasts for the following subindustries: apparel and accessory stores; automotiv...
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More Research authored by Leslie Hand
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