Perspective: Taking Steps Toward Smarter Operations — The Container Store Implements Kronos' Advanced Workforce Management Features
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This IDC Retail Insights Perspective discusses the smarter operations imperative and evaluates the 2012 business case and implementation strategy for a modern retailer's optimization of an existing workforce management (WFM) system. This Perspective will help retailers put WFM strategy and tactics in the context of smarter operations. Any company interested in understanding how WFM applications can be implemented and integrated to more accurately forecast and staff stores to improve customer service and sales will be interested in this Perspective.
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