Document Overview

Business Strategy: The Big Data and Analytics Pillar of 3rd Platform Retail IT


Authors: Greg Girard, Dan Vesset
Document #GRI236643
PublishedAugust, 2012
Document TypeBusiness Strategy
Number of Pages     17
Number of Figures     3

Overview

This IDC Retail Insights report discusses about the returns on investment in big data and analytics — a pillar of 3rd Platform retail IT can be monetized through traditional levers of customer loyalty, revenue growth, cost reduction, and new business models. Value creation requires aligning big data and analytics projects with the three imperatives of omnichannel retail — insight, personalization, and personalized community engagement with the brand.

"Retailers will derive more value from big data and analytics as they successfully manage five dimensions of change — intent, process, people, data, and technology," said Greg Girard, program director, Retail Merchandising, Marketing, and Analytics.

IDC Retail Insights Opinion | In This Study | Situation Overview | The Approach | Future Outlook | Essential Guidance | Learn More

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