Newsletters Document Overview
Perspective: How PLM Vendors Are Supporting Better Customer Service with Collaborative Capabilities
| Author: | Leslie Hand |
| Document # | GRI235878 |
| Published | July, 2012 |
| Document Type | Perspective |
| Number of Pages | 6 |
Overview
This IDC Retail Insights Perspective isolates an aspect of the recent IDC Retail Insights' Supply Chain Survey for apparel retailers. According to survey results, apparel retailers (including apparel, footwear, and accessories) predominantly identify their supply chains as service focused, and the top priorities for their supply chains over the next 12 months center around improving customer service and reducing supply chain costs.
Both these priorities can be facilitated with retail PLM solutions, and we are seeing a trend by PLM vendors toward adding collaborative functionality to support retailers' top priorities. This Perspective offers some concrete examples of vendors' offerings in the collaborative aspects of retail PLM (which, in our definition, includes sourcing). It concludes with some recommendations for apparel vendors when considering how to develop collaborative supply chain capabilities.
Subscriptions Covered:
IDC Retail Insights: Retail Supply Chain, Sourcing and Product Life-Cycle Management Strategies
Companies Covered:
Siemens AG, Parametric Technology Corporation, TradeStone Software, Inc., Core Solutions, Dassault Systemes SA
Regions Covered:
Topics Covered:
Applications, Mobility, Order management, Procurement, Software, eCommerce
Vertical Markets:
Consumer Marketing and Promotions, Discrete Manufacturing, Fast Moving Consumer Goods, Global Retailing, Manufacturing, Manufacturing Product Lifecycle Strategies, Retail, Retail Global Supply Chain
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